SupportPilot
An embeddable AI support agent that answers from your help-center docs, escalates to humans, and writes ticket summaries.
The brief.
An embeddable AI support agent that answers from your help-center docs, escalates to humans, and writes ticket summaries.
The problem
Support teams drown in repetitive questions that are already answered in the docs — but customers won't read a help center, and hiring to keep up doesn't scale.
What I built
An embeddable AI support agent that answers strictly from your help-center content, escalates to a human the moment it's unsure, and writes a clean ticket summary for whoever picks it up. Retrieval is grounded so it can't invent policy, and the confidence threshold for handoff is tuned per client. It drops into any site with one snippet.
The result
In the first week it deflected 62% of tickets, with a median response under 8 seconds and a 4.7/5 satisfaction score — live one day after embedding. The team kept the hard conversations and handed off the repetitive ones.
This is the AI Project Build tier in one artifact. The same retrieval-and-guardrails approach powers DotChat, and you can try a live agent in the AI Lab.
Loved by founders at every stage.
Real words from the people I've shipped websites, automations, and AI systems with.
I had a website project and it was handled very gracefully. I'm happy with the work and will be doing more jobs with him. Thank you!
Really great and helpful! Took on direction really well and was flexible with changing timelines. Overall, would work with him again!
